Our Policies and procedures

 

Terms and conditions of services

As of Monday 6th April 2020

 

These are the Terms & Conditions of services under which Squid Web Design Limited  of 23 A’Beckets avenue, Aldwick, Bognor Regis, West Sussex, PO21 4LX will provide services to customers.

 

These Terms and conditions set out the legal rights and remedies and should be carefully read prior to ordering any Services.

 

As the client you agree:

  • You have the power to engage my services on behalf of your organisation.
  • To provide me with everything I need to complete the project, when I need it.
  • To review my work, provide feedback and sign-off within agreed timescales.

As the service provider we agree:

  • We have the experience and ability to perform the services you need from me.
  • We will carry this service out in a professional manner.

 

  • We will respect the confidentiality of any information you give me and will keep any personal information in accordance to our privacy policy.

 

Deposits of payment and confirmation of order

 

Once a service has been agreed, 50% upfront deposit of the total project cost as well as any additional costs such as Web Hosting and domain registrations shall be payable, an invoice will be sent via email and if requested a hard copy can be also sent out as well.

 

  • This deposit shall not be refundable.

 

  • No work shall commence until this upfront deposit along with any other additional costs has been received.

 

  • Upon receipt of deposit, Squid Web Design will send a confirmation and welcome letter, we will then start work as agreed.

Invoices

Invoices for web hosting clients are due within 30 days of the receipt of the invoice.

Payment for services is due by cheque, bank transfer or Debit/Credit card payment.

Debit/Credit card payments available on request.

Cheques should be made payable to Squid Web Design Limited and sent to Squid Web

Design Limited, 23 A’Beckets Avenue, Aldwick Bognor Regis, West Sussex, PO214LX.

Late payments/Non-payments

 

The client shall be given 30 days to pay any outstanding invoices, after which if no payment has been received Squid Web Design Limited reserves the right to a late payment of £15 plus shall pay a 0.4% interest per annum on top of the outstanding amount until full payment has been received.

If still no payment has been received, we reserve the right to carry on any collection activities which may include but shall not limit , Collection letters and phone calls, referral to third-party collection agencies and possible legal action being taken.

Termination of services

Termination of services by the Client must be requested in a written notice and will be effective on confirmation of receipt

Email or telephone requests for termination of services will not be honoured until and unless confirmed in writing.

The Client will be invoiced for work completed, including any completed work and any expenses which has occurred to the date of the first cancellation period.

After the 30-day termination period has ended, Squid Web Design Limited will confirm the termination in writing and will then suspend all web hosting accounts, upon which the website will no longer be accessible.

Indemnity

All Squid Web Design Limited services may be used for lawful purposes only. The Client

agrees to indemnify and hold harmless Squid Web Design Limited against all damages,

losses and expenses arising as a result of any and all action or claims resulting from the

Client’s use of Squid Web Design services.

 

Force Majeure

Squid Web Design cannot accept responsibility for unexpected events such as:

 

  • Natural Disasters
  • Pandemics or biohazardous disasters
  • Unexpected temporarily closure of services
  • Acts of ‘another force’

 

Minor Adjustments

Most clients require me to make some changes to the work I do for them. That’s fine.

However, as I generally charge a flat project fee, I do have to limit the time I spend

redesigning and editing.

Any Web Design Package includes 2 free website edits, after which additional charges will be due.

 

Web Hosting will be charged as an additional cost either on a monthly or annual basis This only applies up to the point where you sign off my work, publish it or begin using it on your live website.

This bit’s important. Make sure you are completely happy with the project brief we agree on before giving me the greenlight to start work.

Any changes you make to the brief after I’ve started work may result in additional charges. The same goes for any edits or rework outside the scope of the original brief.

The reason for this is that changing the brief details can create lots of extra work for me, particularly if I have already spent time on the project. This is not budgeted for in the cost I give you.

The main circumstances in which this situation is likely to occur are if you:

  • Decide to redesign the structure of your website or the layout of the pages

themselves. For instance, changing the site map or adding extra pages.

  • Substantially alter the positioning, features or selling points of the products or services the text describes.

It is best for both of us if I don’t start work until these items have been agreed.

Continual Maintenance 

Unless prior agreed, it is the responsibility of the client to ensure their website is properly maintained and updated.

Squid Web Design Limited does offer a Continual maintenance service charged as an additional monthly cost.

 Back-ups and website restorations

Unless otherwise agreed, Squid Web Design does not accept liability for the loss of and website data, it is the sole responsibility of the client to ensure they have the necessary and frequent back-ups of their website.

With that said, Squid Web Design ensures that they have their own back-up of each website so please get in touch if you require extra support.

Web Hosting and Domain name Registration

 

Squid Web Design Limited is a web hosting reseller and are therefore bound by the terms and conditions of our supplier (whose terms and conditions can be found https://solblu.uk/termsandconditions/)

 

Squid Web Design Limited, charges their own prices for Web Hosting which can be paid either on an Monthly or on an Annual basis.

 

Squid Web Design Limited reserves the right to change prices for Web hosting services but shall always alert customers of any changes prior to changes being enforced.

Domain Renewals

A fee for Domain Renewals, shall be charged once on an annual basis, unless the client specifically states that they do not wish a domain to be renewed. In which case auto renewals shall be switched off and the domain shall be terminated.

Deadlines

Squid Web Design believes in hitting deadlines, but we can only do this with your help.

So, can’t be held responsible for a missed deadline if you have been late with a down payment, slow to supply information or not provided feedback to agreed timescales.

 

We also can’t be responsible for deadlines missed due to circumstances beyond my control, like family emergencies, floods, war, acts of God and so on.

That being said, I’ll do everything I can to meet your needs, however If you are slow in

providing requested information for this project, I reserve the right to postpone any work

until such information has been provided, this will cause delay in the completion of a project.

Copyright and intellectual property

Until  full and final payment as described in this agreement, copyright of

any web design work I produce is automatically assigned to you.

You can then use the work however you wish.

However, until final payment is received, copyright of the work shall remain with Squid Web

Design Limited

We love to show off my previous work, so I reserve the right to display and link to your

completed project as part of my online portfolio.

A non-disclosure agreement between both a client and Squid Website Design Limited can be

set up upon request by client, unless requested otherwise, Squid Website Design Limited

will announce work starting and put your website in our portfolio.

Licensing

As a part of the services squid offers, we provide a license for certain wordpress plugins, this

gives us the necessary tools in order to develop and design your website.

If a client is late in paying an invoice, Squid Web Design Limited reserves the right to revoke these licences until full payment has been received.

Technical Support

Technical support can be accessed at any time, by emailing hello@squidwebsitedesign.co.uk 

BACKGROUND:

Squid Web Design Limited understands that your privacy is important to you and that you care about how your personal data is used. I respect and value the privacy of everyone who visits this website, www.squidwebsitedesign.co.uk  (“[ My Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is requested upon usage of website.

 

  1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings: 

“Account”

means an account required to access and/or use certain areas and features of my Site;

“Cookie”

means a small text file placed on your computer or device by  my Site when you visit certain parts of [My] Site and/or when you use certain features of [My] Site. Details of the Cookies used by  [My] Site are set out in Part 14, below; and

“Cookie Law”

means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;]

  1. Information About Me

My Site is operated by Squid Web Design a Limited company registered in England under company number: 11784054

Registered address: 23 A’Beckets Avenue, Aldwick Bognor Regis West Sussex PO214LX

Data Protection Officer: Benjamin Checkley

Email address: hello@squidwebsitedesign.co.uk

Telephone number: 07307891305

           Postal address: 23 A’Beckets Avenue, Aldwick Bognor Regis West Sussex PO214LX

I am regulated by the Information commissioner’s office (Registration number: ZA498266

  1. What Does This Policy Cover?

This Privacy Policy applies only to your use of My Site. My Site may contain links to other websites. Please note that I have no control over how your data is collected, stored, or used by other websites and I advise you to check the privacy policies of any such websites before providing any data to them.

  1. What Is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

  1. What Are My Rights?

Under the Data Protection Legislation, you have the following rights, which [we] OR [I] will always work to uphold:

  1. The right to be informed about my collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact me to find out more or to ask any questions using the details in Part 15.
  2. The right to access the personal data I hold about you. Part 13 will tell you how to do this.
  3. The right to have your personal data rectified if any of your personal data held by me is inaccurate or incomplete. Please contact me using the details in Part 15 to find out more.
  4. The right to be forgotten, i.e. the right to ask me to delete or otherwise dispose of any of your personal data that I hold. Please contact me using the details in Part 15 to find out more.
  5. The right to restrict (i.e. prevent) the processing of your personal data.
  6. The right to object to me using your personal data for a particular purpose or purposes.
  7. The right to withdraw consent. This means that, if I am relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
  8. The right to data portability. This means that, if you have provided personal data to I am using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask me for a copy of that personal data to re-use with another service or business in many cases.
  9. Rights relating to automated decision-making and profiling. I do not use your personal data in this way.

For more information about my use of your personal data or exercising your rights as outlined above, please contact me using the details provided in Part 15.

It is important that your personal data is kept accurate and up to date. If any of the personal data I hold about you changes, please keep me informed as long as I have that data.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about [our] OR [my] use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. I would welcome the opportunity to resolve your concerns myself, however, so please contact me first, using the details in Part 15.

  1. What Data Do You Collect and How?

Depending upon your use of my Site, I may collect and hold some or all of the personal [and non-personal] data set out in the table below, using the methods also set out in the table. Please also see Part 14 for more information about my use of Cookies and similar technologies my Cookie Policy  https://www.squidwebsitedesign.co.uk/legal-stuff/  

 I do not collect any [‘special category’ or ‘sensitive’ personal data] OR [personal data relating to children] OR [data relating to criminal convictions and/or offences].]

Data Collected

How I Collect the Data

Name, Email address, Telephone number

Contacting clients and replying to enquiries left via our website

Payment information

Collected by a third-party

  1. How Do You Use My Personal Data?

Under the Data Protection Legislation, I must always have a lawful basis for using personal data. The following table describes how I may use your personal data, and my lawful bases for doing so:

I Do

What Data I Use

My Lawful Basis

Communicating with clients

Name, Phone number

In order to respond to enquiries

  1. How Long Will You Keep My Personal Data?

I will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

Type of Data

How Long Keep It

Personal information (Customer name email address, phone number and invoice address)

I will keep this information until our terms of service is cancelled either by myself or by you (the client)

Limited card Payment details are kept by the card payment processor (Stripe) until no further needed

Limited card payment details are kept by the card payment processor until no further needed.

  1. Do You Share My Personal Data?

I will not share any of your personal data with any third parties for any purposes, subject to the following exceptions

  • Where the law requires me to do, for example to debt collection purposes
  • In order to set up your web hosting account with my hosting company

All data will be kept within the EEA (European Economic Area) If in the unlikely event that, I have to share data outside the EEA I will always contact you with an explanation to gain permission prior do any data being shared

  1. How Can I Control My Personal Data?
    • In addition to your rights under the Data Protection Legislation, set out in Part 5, when you submit personal data via My Site, you may be given options to restrict My use of your personal data. In particular, I aim to give you strong controls on My use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Me which you may do by unsubscribing using the links provided in my emails, at the point of providing your details
    • You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
  1. Can I Withhold Information?

You may restrict my use of Cookies. For more information, see Part 14 my  Cookie Policy https://www.squidwebsitedesign.co.uk/legal-stuff/ 

  1. How Can I Access My Personal Data?

If you want to know what personal data I have about you, you can ask me for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15. [To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell me everything I need to know to respond to your request as quickly as possible.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover my administrative costs in responding.

I will respond to your subject access request within 3 weeks and, in any case, not more than one month of receiving it.

Normally, I aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date I receive your request. You will be kept fully informed of My progress.

  1. How Do You Use Cookies?

My Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by me and are used only by me I use Cookies to facilitate and improve your experience of My Site and to provide and improve my services. I have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

All Cookies used by and on my Site are used in accordance with current Cookie Law.

Before Cookies are placed on your computer or device, you will be shown a pop up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling me to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of my Site may not function fully or as intended.

Certain features of my Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown in the table below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that my Site may not work properly if you do so. I  have taken great care to ensure that your privacy is not at risk by allowing them.

The following first-party Cookies may be placed on your computer or device:

Name of Cookie

Purpose

Strictly Necessary

Google Analytics

Collection of site traffic data

Yes

In addition to the controls that I provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

  1. How Do I Contact You?

To contact me about anything to do with your personal data and data protection, including to make a subject access request, please use the following details for the attention of Benjamin Checkley

Email address: hello@squidwebsitedesign.co.uk

Telephone number: 07307891305

Postal Address: 23 A’Beckets Avenue, Aldwick Bognor Regis West Sussex PO214LX

  1. Changes to this Privacy Policy

I may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if I change my business in a way that affects personal data protection.

Any changes will be immediately posted on my  Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of my Site following the alterations. I recommend that you check this page regularly to keep up to date.

This Privacy Policy was last updated on Thursday 19th December 2019